Frequently asked questions
If you are new to caravaning then you probably have a lot of questions. We have tried to answer the most common questions that we are asked. If you have questions that we have not answered, please feel free to call us on 01745 560 279 and we will be pleased to help you.
Do you have any information you can send me?
Yes, we’ll be pleased to send you out a brochure pack.
You can request a Tree Tops Brochure by filling out the form on the contact us page of our web site or by calling Tree Tops on 01745 560279.
How large is the park?
Tree Tops is set in around 15 acres, in total we have 154 pitches which makes us a small to medium size caravan park.
Tents, Tourers and Holidays
Unfortunately we do not have facilities for Tents or Tourers on the park and as all of the caravans on the park are privately owned we do not have caravans available for subletting.
How Long Is Your Season?
The season at Tree Tops is 9 months and 1 week or 41 weeks if you prefer. The park is open from March 1st to December 7th.
What are the Annual running costs?
We charge you separately for Pitch Fee, Insurance, Rates, Gas and Electric. It’s hard for us to come up with an exact figure as things like electricity are charged based upon how much you use.
For the 2009 season the Pitch Fee is between £2100 and £2650 inc VAT depending upon the area of the park you choose. Council Business Rates, Refuse & Water are charged a £251.90, for the 2009 / 2010 season. Insurance would depend upon the value of the caravan that you purchanse
To get a better idea of the costs involved call the Park office and someone will be pleased to help you.
How Much Do Caravans Cost?
We have a range caravan to suit most budgets, we try and have good range of new and pre-owned caravans.
In the case of new caravan we sell them at the retail price plus a connection fee. For the 2009 season will usually be between £2500 and £3500 depending upon the plot. In some cases it may be a little higher if a crane is required. The connection charge includes the installation of a wireless intruder alarm that is linked to our office and monitored by our staff. The connection charge also pays for the caravan to be commissioned and connected to the mains services and includes gas tests etc. Caravans sited after January 2007 are setup using the NCC / BH&HPA guidelines.
Do you offer finance?
Yes, we can give written quotes should you require, we generally use RoyScot Larch when proposing loans.
Can I arrange my insurance through the Park?
Yes, most of our customers have opted for the Parks preferred supplier Jardine Lloyd Thompson Compass Insurance. JLT are one of the biggest insurance companies in the leisure industry and have over 25 years of experience. JLT offer great service at a reasonable price. It is a requirement of the Park rules that all caravans are adequately insured, if you choose not to insure through the Park you will be required to provide a copy of your insurance documents each year.
Do you only sell new caravan holiday homes?
No, we often have good second hand caravans in a range of prices. Sadly we can’t predict what second hand caravans we will have at any time, but if you are looking for a caravan with specific features or within a particular price range we will happily take your details and call you when a suitable caravan becomes available.
What models of caravan holiday home do you supply?
We try to stock a good selection of caravans from various manufacturers. If we don’t have the model you are looking for then talk to our main suppliers Roy Kellett Caravan Distributors and Lloyds Caravans. If you are not sure which make and model of caravan holiday home would suit you best then Roy Kellett Caravan Distributors have a search feature on their web site that will help you track down the perfect one for you.
Do we get any kind of agreement or licence for the pitch?
From January 2007 we will use the written Code of Practice, developed by the BH&HPA and the NCC for all new customers and any existing customer who would prefer this agreement.
What facilities do you have on the park?
We have a laundrette, a library and a small children’s play area. We also have beautiful landscaped gardens complimented with lots and lots of peace and quiet. We don’t have a club or a swimming pool, but these kind of thing are not too far from the Park if you want them.
Can I speak to other caravan owners on the Park?
We always encourage you to talk to our customers as we believe that they are the best form of advertising for the park and we hope they will tell you what a great place Tree Tops is.
Can I pick which Pitch my caravan is sited on?
Yes, subject to availability and suitability, you can choose any vacant plot you like. If you see a caravan you like and you want it moving to another plot there is sometimes a charge depending up the need for a crane or differing connections.
Can I have decking installed on my caravan?
In most cases you will be able to have decking installed, before construction begins you must have your plans approved by one of the Directors to ensure that is complies with the Park rules and fire regulations. We only allow the construction of decks made out of UPVC as the metal and wooden ones can be a hazard when trying to move them, wooden decks can also pose a fire risk. We have opted to work exclusively with AB Sundecks, who are one of the market leaders, the quality of their products and service are second to none.
Is there an age limit on the caravans?
From January 1st 2007 the park will implement a 15 year age limit on all caravans sold from that point onwards. The age limit has been introduced as we now use a standard contract put together by our trade association the BH&HPA. This contract has been reviewed by the Office of Fair Trading (OFT) to ensure that it is a balanced and fair contract. We have chosen to implement this contract because it is seen as industry best practice and best practice is something we are committed to. Prior to using this contract, like many parks we had an annual contract with no apparent time limit. The OFT have a problem with these annual contracts as they do not give the customer a guaranteed period of time during which they can occupy their pitch. We can see how this could be of concern to any customer investing in a caravan and we hope that our commitment to best practice will help to reassure customers joining our park that their future is safe with us. The contract offers lots of other benefits to the customer in terms of protecting their investment and their rights. If you want to know more about this subject please telephone us on 017454 560279 and we’ll be happy to help answer any questions that you may have.
What happens when my caravan is 15 years old?
When your caravan gets to 15 years old you will be able to choose to sell your caravan off site or ask the us to help you find a suitable replacement.
Can my friends and family visit me?
Absolutely, we ask that they stop and report to the office so that we know who is on the park, but apart from that you can have any visitors you like.
Are Pets Allowed?
Yes, in fact pets are the only reason that some of our customers have caravans. A caravan allows them to holiday with their pets rather than having to use kennels and catteries which some people and their pets find distressing. We don’t limit pets to just dogs, some of our customers bring their cats we even have more exotic pets like parrots. We do reserve the right to refuse certain dangerous breeds and we do ask that all pets are controlled and for pets such as cats and dogs we ask that they have some form of identity tag.
Can I rent out / sub-let my caravan?
Tree Tops does not allow any commercial letting, the Parks management team believe that this is key to maintaining the security and the sense of community on the park. At Tree Tops you will always know who your neighbours are. You can of course allow your family and close friends to use the caravan.
Do I own the land my caravan is situated on?
No, but you have the right to use the pitch as long as you pay your Pitch Fee and abide by the Park rules or until your contract expires.
Is a caravan a good investment?
The simple answer is no, a caravan is not like bricks and mortar, it will depreciate. The first year is generally the worst time to sell your caravan. The long term view is to compare the amount of usage you get from a caravan against the cost of holidays abroad and long weekends in hotels, pound for pound caravans are good value as long as you use them.
Do you employ sales people?
We can happily to say that we do not employ any sales people at all. You will be shown our caravans either by one of the Directors or one of the Park Wardens. We are only there to advise you on the Parks facilities and the various models of caravan available. We strongly believe that the final decision should be yours to make without any pressure and in your own time. Some of our customer make several visits to the park before deciding on the right pitch and the right caravan, this is absolutely fine with us.
What are your plans for Tree Tops?
Tree Tops has been owned and operated by three generations of the same family. We are committed to maintaining the quality of the park by continually investing improvements.
Is there anything else we need to know about the park?
Tree Tops has won lots of awards over the years and this is all down to our commitment to quality and service. It is very diffucult for us to put into words what makes Tree Tops so different from other parks, some of our customers say it’s the gardens and landscaping, others say it’s people and the atmosphere. The truth is you really have to pay us a visit and experience it for yourself.
Can I stay in my caravan in the Closed Season?
Whilst you can’t stay in your caravan you can visit it from time to time to ensure that everything is OK. The Park license issued by the local Council insists that we have a closed period as the Park is not meant for residential use.
Can I live in my caravan and make it my main residence?
No, this is something we are very strict about. You must own an alternative property elsewhere; we cannot accept the addresses of relatives and friends. Your caravan can only be used for holiday and recreational purposes; this is set out in the Park licence issued by the local Council. The Park or the Council can terminate the contract of anyone they believe to be using a caravan on Tree Tops as a permanent residence. For more information please take a look at our Caravan Usage document.
Camp, Site or Park?
Many people ask if we consider ourselves a Caravan Camp, a Caravan Site or a Caravan Park. When the Tree Tops was originally opened we were known as a site, in those days we were simple a nice place to “Site” a caravan. These days, mostly due to the fantastic landscaping we consider ourselves a “Park”. One of the definition we found of the word “Park” is as follows: a large area of land preserved in its natural state. We think that this sums up Tree Tops very well, whilst we have some lots of beautifully manicured areas we balance this with some sections kept wonderfully wild. The wildlife on Tree Tops is thriving and we work hard to encourage and protect it.
What is your Access Statement?
We at Tree Tops endeavour to make our Park as accessible as possible to all people, given the terrain, as we are on a hillside and have some slopes.
In 2005 we completed development of a new four and a half acre area of the park that has fifty one new pitches on it. All of these pitches have been developed with extra spacing in mind and benefit from dedicated parking by each caravan. As much as possible we have developed this area with low curbs and with few steps.
On the older part of the Park paths are being widened and seating areas created for the benefit of all of the Park users. We have ramped access to all building including Reception, Launderette and the Main Office and we also have an accessible unisex toilet facilities.
Caravans that are on sale on the park do not have ramped access.
Can we sell the caravan ourselves?
Yes, but you must do so in line with the Code of Practice issued by the BH&HPA and the person who buys your caravan needs to be approved by the Park Directors.
More of our photos on Flickr.
How to find us
Located in beautiful North Wales, just five minutes from Prestatyn, thirty-five minutes from Conwy and an hour from the Isle of Anglesey. Why not pay us a visit and see why Tree Tops is recognised as one of the best caravan parks in North Wales
